Can both Exchange Assisters and Brokers help customers complete an application through Pennie?

The statement that both Exchange Assisters and Brokers can help customers complete an application through Pennie is not accurate. In the context of the Pennie Marketplace, Exchange Assisters are specifically trained to assist consumers with understanding their options and completing applications for health insurance. They guide individuals through the process, ensuring that applicants can effectively navigate the various plans and available financial assistance.

On the other hand, Brokers have a slightly different role. They primarily focus on helping clients understand the insurance products available in the marketplace and can provide advice on selecting the right plan for their needs. However, depending on local regulations and the way their agreements are structured, they might not be authorized to complete the applications on behalf of the consumers in the way that Exchange Assisters do. Therefore, only Exchange Assisters are explicitly positioned to complete applications for consumers in the Pennie Marketplace.

Understanding these distinct roles helps clarify the support each type of professional can offer to consumers looking for health insurance through the state exchange.