How can customers seeking assistance be connected to a broker or assister?

Prepare for the PY 2025 Pennie Individual Marketplace Training with engaging multiple choice questions and detailed explanations. Equip yourself with the knowledge needed to excel on your first attempt!

Customers seeking assistance can connect with a broker or assister through multiple avenues, all of which are designed to provide support. The options available, including customer service through a designated phone number, an interactive chat feature, and a "get help" tool, streamline the process of accessing the necessary guidance.

The customer service number allows individuals to speak directly with a representative who can provide personalized assistance, answer questions, or connect them with brokers or assisters. The chat feature offers a convenient digital alternative, enabling customers to receive real-time help without needing to pick up the phone. The "get help" tool acts as a resource for individuals to identify the support services they might need based on their specific situations.

Together, these resources ensure that customers have multiple ways to receive support tailored to their preferences, making it easier to access the help they need to navigate the individual marketplace effectively.

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