If an Agent with active designations leaves an Agency, what happens if customers are not reassigned beforehand?

In the context of the Pennie Individual Marketplace, when an Agent with active designations leaves an Agency and customers are not reassigned beforehand, the Agent of Record designation will be terminated entirely. This outcome ensures that customers are not left without proper representation and that their coverage and service needs can be effectively managed. Termination of the Agent of Record designation means that the customers will need to seek new representation, which maintains the integrity of the marketplace and ensures compliance with regulations regarding agent representation.

Options concerning reassignment to agency managers or other agents may seem practical but do not fully address the overarching need for customer reassignment before any departure. Similarly, stating that customers remain under the Agency account but not assigned does not align with the principle that active representation is required for effective service delivery. Thus, the termination of the Agent of Record designation emphasizes the importance of proactive measures in managing agent transitions for customer protection and satisfaction.