If an assigned Agent leaves but their customers are not reassigned, what status will the customers have?

When an assigned agent leaves and their customers are not reassigned, those customers will remain under the agency account but without a specific agent assigned to them. This means that the agency still holds the account and all relevant information, but there won't be an individual agent responsible for managing those customer accounts. This status allows the agency to retain access to the customer's information while providing the agency an opportunity to reassign an agent or allow customers to choose a new agent later.

This situation often arises in agency dynamics, where the agency maintains its clients even if the specific representatives of those clients have changed. It ensures continuity for the agency while avoiding disruption in service to the customers. The other options imply actions or changes to status that would not occur in this scenario, such as automatic reassignment or complete disappearance from the record, which are not standard procedures when an agent departs without reassignment of their customers.