If Pennie is unable to verify a customer's immigration information, how long does the customer have to provide additional documentation?

Prepare for the PY 2025 Pennie Individual Marketplace Training with engaging multiple choice questions and detailed explanations. Equip yourself with the knowledge needed to excel on your first attempt!

When Pennie is unable to verify a customer's immigration information, the customer is given a period of 90 days to provide the necessary additional documentation. This timeframe is established to ensure that individuals have a reasonable opportunity to gather and submit the required evidence without facing immediate repercussions or losing eligibility for coverage. Allowing 90 days strikes a balance between ensuring timely processing and giving applicants adequate time to comply with verification requirements, which can sometimes involve obtaining official documents from various sources. This approach is important in maintaining access to healthcare coverage and supporting individuals through the verification process in the Individual Marketplace.

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