In the event a customer's application is flagged, which of the following is true?

When a customer's application is flagged, it's crucial for them to seek assistance to address the issue appropriately. The correct approach is for the customer to contact Pennie for resolution. This step ensures that any potential discrepancies or problems with their application can be resolved in a timely manner, allowing them to move forward with their enrollment in the marketplace.

Creating a new account is not necessary and may complicate the situation further if the flagged application has already been submitted. Verifying their information could be part of the process, but it is not the first step to take when facing a flag. Ignoring the flag is not advisable since it may lead to issues with coverage or enrollment. Thus, reaching out to Pennie provides the best course of action to ensure the customer's application is processed correctly.