What role do navigators play in the Pennie marketplace?

Navigators play a crucial role in assisting consumers who are seeking health coverage through the Pennie marketplace. Their primary responsibility is to provide free assistance to individuals and families as they explore their options for health insurance. This includes educating consumers about their choices, ensuring they understand the application process, and helping them enroll in plans that best fit their needs.

The function of navigators is built on the foundation of providing support and guidance, rather than selling insurance or managing billing tasks. They do not act as sales agents for health plans, nor do they have the authority to enroll clients directly in plans as agents would. Their focus is solely on facilitating access to information and helping consumers make informed decisions in the healthcare marketplace.