What should a customer do if there is a data matching issue (DMI) with their application?

When a customer encounters a data matching issue (DMI) with their application, it is essential for them to address the issue within a specified timeframe. The correct answer indicates that the customer is allowed a 90-day period to resolve the DMI. This timeframe is critical because it ensures that individuals have sufficient time to provide any necessary documentation or clarification needed to move forward with their application.

In the context of health insurance applications, particularly within the individual marketplace, a data matching issue often arises when the information provided does not align with information from federal or state databases. Addressing these issues is vital for determining eligibility for coverage and for any potential financial assistance.

While other timeframes may initially sound reasonable, they do not align with the established guidelines that allow customers the full 90 days to ensure that their applications can be properly processed. This understanding is crucial for new agents and brokers, as they can assist customers more effectively by educating them on the importance of resolving DMIs within the allotted time.