When moving from one Agency to another, should an Agent enter the name of the new Agency in their Pennie account?

When an agent moves from one agency to another, they should not enter the name of the new agency in their Pennie account. The system is designed for agents to be associated with a single agency at a time, and entering a new agency name without following the proper transition process can lead to confusion, errors in account management, and potential service issues. It is essential for agents to maintain accurate and up-to-date information in their accounts, particularly as it pertains to agency affiliation. Proper protocol would typically require the agent to follow specific guidelines for transferring their affiliation, ensuring that the transition is smooth and compliant with regulatory requirements.

In this context, the incorrect options suggest alternative actions that do not align with the best practices for managing agency affiliations in the Pennie system. For example, indicating that an agent should only do so if requested or based on memory could lead to inconsistencies and problems that could affect service delivery to clients.