Which of the following is NOT a reason to request help from Pennie customer service?

Requesting assistance to change personal data for a pending application is not a valid reason to contact Pennie customer service. This is because applicants can typically update their information directly through their online account or portal. Each individual is responsible for ensuring their application information is accurate and current, and many adjustments can be made independently.

On the other hand, the other reasons provided for contacting customer service are valid scenarios. Technical issues with the website may prevent users from accessing important information or completing their applications, thus necessitating assistance. Questions about health plan coverage are crucial for ensuring clients understand their options and benefits, which is a core service provided by customer representatives. Additionally, seeking help with a data matching issue often requires specialized knowledge that customer service positions are trained to handle.