Which statement is true about the access of non-licensed office staff to the Agency account?

The statement that non-licensed office staff require approval from the Agency Manager to access the Agency account is true because it underscores the importance of maintaining control and safeguarding sensitive information within the agency. Access to agency accounts typically involves handling data that is confidential and critical to the operations and compliance of the agency. By requiring approval from the Agency Manager, the agency ensures that only those who are designated and qualified can access this information. This protocol helps to mitigate the risk of unauthorized access and ensures that the staff interacting with sensitive data are properly vetted and trained.

Such measures are common in many organizations to maintain data integrity and security. In contrast, other statements suggest either no requirement for approval or suggest that approval can come from any agency staff, both of which would not uphold the necessary standards of control that an Agency Manager's oversight provides. Moreover, stating that non-licensed staff are not allowed access at all might overlook scenarios where they need limited access under appropriate supervision, which is why the correct choice emphasizes the necessity of managerial approval.